Evolving Horizons: Charting the Future of Service Design in an AI- and Product-Driven World
For the Audience
Attendees will learn practical techniques to:
✅ Learn how to adapt their service design approach in an AI-first world.
✅ Discover the most critical skills to future-proof their careers.
✅ Gain strategies for integrating AI into service design without losing the human touch.
✅ Leave with an actionable roadmap to stay competitive and impactful in the evolving landscape.
Talk Overview
As AI and product-led thinking continue to reshape industries, service design is undergoing a profound transformation. What does this mean for the role of service designers in the next five years? This session explores how professionals can navigate and thrive in this evolving landscape, balancing human-centered principles with the efficiency of AI-driven systems.
We’ll uncover emerging career paths, essential skills, and strategic opportunities that will define the future of service design. From AI integration to ethical considerations, this talk will equip participants with the knowledge to stay ahead of industry shifts and maximize their impact.
Key Themes
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🚀 Service Design in an AI World – How AI is transforming service ecosystems and what designers need to do to remain relevant.
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🤝 AI as a Collaborator, Not a Replacement – Rethinking AI’s role in co-creation, decision-making, and user experience.
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🔄 From Blueprints to Dynamic Systems – Why traditional service design methods need to evolve in response to real-time, AI-enhanced interactions.
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⚖️ Ethical and Human-Centered AI – Navigating bias, transparency, and responsible design when integrating AI into services.
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🌍 Sustainability & Impact – How service designers can drive ethical and sustainable innovation in AI-powered environments.
About the speaker
Dr. Danielle Zsifkovits has been at the forefront of service design since 2011, exploring its potential across diverse sectors from startups to corporations and solidifying her expertise through academic research.
