Details: In service design, we often focus on individual touchpoints and localized improvements. But what if this approach is fundamentally limiting our impact? This session introduces powerful frameworks from operations and systems thinking that can revolutionize how we approach service design challenges.

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Find out more: Key Themes, Takeaways, Speaker info here

Details: As AI and product-led thinking continue to reshape industries, service design is undergoing a profound transformation. What does this mean for the role of service designers in the next five years? This session explores how professionals can navigate and thrive in this evolving landscape, balancing human-centered principles with the efficiency of AI-driven systems.

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Find out more: Key Themes, Takeaways, Speaker info here

Details:

In a world driven by content, community, and constant change, building in public is no longer just for founders and developers—it's a powerful mindset shift for service designers, too. This fireside-chat  invites you into a raw and honest conversation about why publicly sharing your design process, thoughts, learnings, and even failures. Join in by asking your questions live during the talk!​

UPDATE​:​

We regret to announce that due to unforeseen circumstances, Daniele will not be able to present at this time. While life has momentarily shifted plans, we remain hopeful that we will welcome him back in the future.

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We sincerely appreciate your understanding and patience, and we look forward to continuing this meaningful conversation on service design when the timing aligns once again.

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Thank you for being a valued part of this event.

Details: What happens when a city’s design community becomes your co-designer?

This session dives into the evolving story of Service Design Drinks Milan, a grassroots initiative that turned casual meetups into a continuous experiment in community engagement, knowledge exchange, and collective practice.​